It is indeed possible that some bugs may occur while using the Omi platform, although they are rare. Below, you will find the steps to follow if you face a bug.
Additionally, some issues you might experience are actually “false bugs.” This means they may appear to be bugs, but they are not truly bugs. In this article, we will explain the steps to follow if you encounter one of these bugs.
Table of Content
Step 1: Report an incident through Omi chat
Experiencing an issue on Omi outside of the studio ? Easily report it via chat, available across the site no matter what task you're performing on Omi.
Here's the procedure to follow :
Click on the chat bubble
Start a chat conversation
Choose the "I have a problem" option
Choose the "Report a bug" option
Click on the "Report a bug here" button
Fill in the ticket below ↓
💡Omi Tips💡
Visit www.fast.com to check your connection speed.
It’s very quick and helps us rule out “poor connection” as a cause of any bugs. 😊
Enter the number in the “Wi-Fi Speed” field on your bug report.
Confirm your bug ticket by clicking here ↓
💡Omi Tips💡
Provide as much information and detail as possible to expedite the resolution of your issue by the Omi team !
Step 2: Report an incident through the Omi studio button
When you encounter an incident in the Omi studio, you have the option of reporting it directly via the studio.
Here's the procedure to follow :
Click on the "Report a bug" button in the top right-hand corner of the studio.
Click on the "Bug Report here" button
Fill in the bug ticket ↓
💡Omi Tips💡
Visit www.fast.com to check your connection speed.
It’s very quick and helps us rule out “poor connection” as a cause of any bugs. 😊
Enter the number in the “Wi-Fi Speed” field on your bug report.
Confirm your bug ticket by clicking here ↓
💡Omi Tips💡
Provide as much information and detail as possible to expedite the resolution of your issue by the Omi team !