It is indeed possible that some bugs may occur while using the Omi platform, although they are rare. In this article, we will explain the steps to follow if you encounter one of these bugs.
Additionally, some issues you might experience are actually “false bugs.” This means they may appear to be bugs, but they are not truly bugs. Below, you will find the steps to follow if you face one of the situations mentioned.
Summary
The most common false bugs on Omi
“I can’t use the Omi studio”
Make sure that WebGL is enabled on your computer. Here is the link to the WebGL website.
2. Check that no Google extensions are enabled.
3. You are not using the correct browser. It is recommended to use Google Chrome.
4. Your browser is out of date! The browser you use needs to be updated to use the studio.
“Omi isn’t working, the app just keeps loading…”
Use a device compatible with the Omi application. Preferably, a laptop with a minimum screen size of 13 inches.
“I can’t generate renders”
Make sure your invoices are paid in order to generate renders. If not, please pay them and your account will be unlocked. Here’s how to find your invoices on your Omi account.
If it’s not related to the invoices, please follow the steps outlined here 👈
“I can’t create a scene”
Press the project name again to create your scene, and the “Create” button will become available.
“My products are blurry”
Ensure that your products are not too small in the scene.
Make your products larger and closer to the camera.
Generate your render with a resolution higher than 2K.
Use the Edit feature with the sharpness setting.
“I can’t see my product”
If you don’t see your product in the “Product” tab of your scene or if it doesn’t appear in your scene when you click on it, please follow the steps outlined here 👈
“I can’t access my Omi account”
Check your login email address. You might be using the wrong email address.
Verify that you have confirmed your Omi email address.
If you haven’t received the automatic confirmation email, please follow the steps outlined here 👈