Just received your 3D model?
If everything looks good, you can validate it. If something doesn’t seem quite right, no worries! You can ask for a new version.
To request a 3D artist to model your product, refer to this article to learn how to place an order.
Access the Review page
Once you’re logged into your Omi workspace, from the left-hand menu:
Click on
ProductsThen select
Ordersat the top right of the screenIn the first column, "Review" click on the model you want to check
To know what to check before validating your 3D model, head over to this article.
How to reject a version and leave a feedback
After carefully reviewing each visual, you realize the model doesn’t fully meet your expectations.
Here's how to reject the version and send feedback to the 3D artist:
Select the version of your product
Click on
Decline
You’ll then be redirected to a page that guides you through the feedback process, so your request is clear and actionable.
Feedback is divided into 3 sections:
Shape
Texture
Color
The more precise your feedback are, the more likely the next version will be approved quickly, allowing you to start using your model sooner!
For each section, you can:
Leave general feedback
Leave feedback on specific areas by clicking directly on the visuals.
💡 Omi Tips 💡
You can scroll through the images to leave feedback from different angles, for example, the back of your product.
Once your feedback for the first section is complete, click Continue to move on to the next section.
Add files and finalize your feedback
The summary page lets you review all your comments before sending them.
You can also, if needed, upload additional files (images, labels, or any element that could help improve the model).
When everything looks good, click Confirm.
⚠️ Warning ⚠️
As a reminder, you are entitled to two returns per model. We advise you to be as precise as possible in each of your returns and to validate when the version suits you.
If you want to change your model, you'll need to request a label change. The following article will guide you through this procedure.
EACH VALIDATION IS FINAL! Each additional version you request will be invoiced at €150 (excluding VAT).